We have the utmost respect for the privacy of our online customers. Any information you provide Pellicano Menswear Limited with will be securely protected and managed in line with current legislation.
At Pellicano Menswear we strive to offer our visitors a high quality, interactive and personalised experience. To do this, we may use personally identifiable information (PII), as detailed below, subject to the terms of this privacy policy. We will never give, sell, barter or rent your email address to any unauthorised third party.
You can access and browse our website without having to disclose any personal data. By browsing and shopping on our website you are accepting and complying with the Terms and Conditions, Privacy and Cookies Policies provided on the site.
Who are we?
Pellicano Menswear Limited is a clothing retailer, based in the UK, with a registered address at 55 Crown Street, Brentwood, Essex CM14 4BD. Our Company Register Number for England and Wales is 08186843.
This privacy policy covers the use of data by Pellicano Menswear Limited and its subsidiaries. If you wish to contact us please do so at:
Customer Services
Pellicano Menswear Limited
59 Warley Hill
Brentwood
Essex
CM14 5HN
Or by email to: tomasso@pellicanomenswear.com
How we gather information
We will gather the PII we need to process your order, including your name, email address, postal address, billing address, card number or other payment method details and contact phone number. We also capture your IP address for fraud check purposes only. When you first place an order online, you will also be given the option to opt in for email marketing (for more see below). We will not send you email marketing unless you tick the box to ask us to, or unless you have asked us to previously (pre – May 25th 2018). You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or by contacting customer services at: tomasso@pellicanomenswear.com
When on order is placed other information relating to the purchase is also recorded (such as product, sizing and colour). This information is stored and can be used to further personalise the service we provide you with, as it allows us to advise on present and future purchases, based on those made previously. We aim for our customers to be pleased with the size, style and fit of the products they purchase from us.
Our company aims to provide an exceptional and bespoke customer service.
What we do with the information we collect
Primarily we use the data you provide to us with to fulfil our contract with you: we use your delivery address to know where to send your order; we use your email address and mobile phone number to update you about your order status and provide ongoing dialogue about your order; and to answer enquiries and provide further information about our products and services.
We collect information to enhance your visit and deliver more individualised content and advertising.
We do pass some data to third parties in order for them to fulfil services for us, but they can only use this data to fulfil those services and cannot pass it on, use it to fulfil services for other companies, or use it for their own interests. The types of companies we use are, for example:
- courier companies (to send orders)
- marketing agencies such as ‘Mailchimp’ (to send out emails)
- data analysis companies (to provide us with tools to analyse our data)
- customer review companies (so you can leave feedback and we can improve our service to you)
- parties who provide technical support for the operation of our site: our Web hosting service WordPress
- online payment companies such as PayPal
We are also obliged to pass your personal data onto a legal authority, if instructed to do so, under certain circumstances, eg. for the prevention of crime.
Marketing
We at Pellicano Menswear keep a mailing list and use marketing agencies (see above) to communicate with customers.
Customers are able to opt into the newsletter (‘Pellicano Communiqué’) using the website links or when placing an order.
The newsletter is primarily used to keep you up to date with our latest promotion offers, product updates and other articles that we feel you may find interesting. Articles published relate to the brand and broadly have content relating to culture, style and fashion.
When you first sign up for emails, we will send you a welcome email to make sure you want to receive emails from us. You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email or opt out of any marketing by contacting customer services.
Changes to this Policy
Pellicano Menswear Limited reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used, according to the rules and laws that applied at the time the information was collected.
Your rights relating to personal data
- You have the right to access your personal data (to ask us what information we hold about you).
- You have the right to ask for your data to be deleted or corrected.
- You have the right to ask us to stop processing your data.
- You have the right to stop receiving marketing from us.
For all of the above, please do get in touch. Where we are obliged to comply with your request we will do so as quickly as possible.
Please see ‘Who we are’ for contact information.
Governing law
This policy and the use of this site are governed by UK law. If a dispute arises under this policy we agree, to first try to resolve it with the help of a mutually agreed upon mediator in the UK.
This policy has been updated to comply with the new General Data Protection Regulation (GDPR), that comes into effect on May 25th 2018.
Pellicano Menswear Limited is controlled, operated and administered entirely within the UK. This statement and the policies outlined herein are not intended to, and do not, create any contractual, or other legal rights, in or on behalf of any party.
Updated May 23rd 2018